Your Name:-

Your E-mail address:-

Car Registration:- Our Reference:-

1). From the time you informed your insurance company of your accident, how long did it take for one of our team
to contact you?
Within 4 Hours
Within 8 Hours
Within 24 Hours
Over 24 Hours
2). If applicable, were the collection/delivery arrangements convenient to you?
Excellent
Very Good
Acceptable
Poor

3). If you were entitled to a courtesy car under your insurance policy, was one made available?
Yes No

4). What was the general condition of the courtesy car?
Excellent
Very Good
Acceptable
Poor

5). If applicable, on Nationwide's first contact with you, were you informed of your insurance excess,
and was an excess protection on the courtesy car offered?

Excess Yes No
Protection Yes No

6). Were you given and estimated completion date, and was it adhered to?
Advised Yes No
Adhered to Yes No

7). If we had a reason to amend your estimated completion date, were you informed?
Yes No

8). On returning the vehicle to you was:-
   the vehicle complete? Yes No
   the vehicle clean? Yes No
  the Quality satisfactory? Yes No

9). Overall, how do you rate the service of Nationwide Warwick?
Excellent
Very Good
Acceptable
Poor

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